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Please see our FAQ below! Still can't find the answer? Please email us below and our team would love to assist you.

DELIVERY

For deliveries, all goods are sent out from our warehouse in Sydney

2-3 business days 

5-7 business days 

7-10 days

RETURNS & EXCHANGE POLICY

We issue store credits for the following reasons:

The item does not fit and needs to be exchangedThe item is faultyYou received the wrong item (for this you will receive a replacement

Our products are made to the highest possible standard. If however there is a fault with the product that you bought directly from us (on our online store) then we will send you another if it is deemed faulty. Please email us a photo of the faulty product along with your order number to info@doog.com.au or call customer service on (02) 4929 5080 between 9.30am-4pm Monday to Friday. The fault must be deemed a manufacturers fault and not from general wear and tear or from not using the product in the way its been designed (as stated on the packaging). It must also have occurred within the first two months of purchase.

If you need to swap your product for another size or you received the wrong item please visit our returns page to lodge your return. We only accept items for a store credit that can be used to purchase another size or item, we do not offer refunds and return shipping costs must be paid for by the customer. 

We only accept returned item(s) in an unworn condition with sales tags still attached so they can be re-sold and the order number or packing slip must be included with the returned item.

If you purchased the product from  one of our retailers, you will need to contact them in the first instance and they will give you a replacement if it is deemed faulty. You will need your receipt as proof of purchase from that store.