Refund & Exchange Policy

REFUND & EXCHANGE POLICY

Our products are made to the highest possible standard. If however there is a fault with the product that you bought directly from us (on our online store) then we will send you another if it is deemed faulty. If you bought the product from a retailer of ours, you will need to contact them in the first instance and they will give you a replacement if it is deemed faulty. You will need your receipt as proof of purchase from that store. If you bought it direct from us, please email us a photo of the faulty product along with your order number to info@doog.com.au or call customer service on (02) 4929 5080 between 9.30am-4pm Monday to Friday. The fault must be deemed a manufacturers fault and not from general wear and tear or from not using the product in the way its been designed (as stated on the packaging). It must also have occurred within the first two months of purchase.

For exchanges, goods must be returned within 14 days unwashed, unworn, in its original packaging and in a resalable condition. If you wish to exchange an item you must pay for the return freight to us and a charge will be incurred for sending out the new item. If we are out of stock of the same product we will offer you a different colour or a store credit to use against other products.

*All exchanges for orders will be charged a return freight cost charge at cost (normally around $15 for domestic) or for international orders - the freight is charged at cost depending on the country its sent to.