Refund & Exchange Policy

RETURNS & EXCHANGE POLICY

We issue store credits for the following reasons:

  • The item does not fit and needs to be exchanged (  (PLEASE CHECK BED MEASUREMENTS BEFORE ORDERING - WE DO NOT OFFER RETURNS ON SALE ITEMS IF YOU HAVE ORDERED THE WRONG SIZE FOR YOUR DOG)
  • The item is faulty
  • You received the wrong item (for this you will receive a replacement)


Our products are made to the highest possible standard. If however there is a fault with the product that you bought directly from us (on our online store) then we will send you another if it is deemed faulty. 

If you need to swap your product for another size or you received the wrong item please visit our returns page to lodge your return. We only accept items for a store credit that can be used to purchase another size or item, we do not offer refunds and return shipping costs must be paid for by the customer. 

We only accept returned item in an unworn condition with sales tags still attached so they can be re-sold and the order number or packing slip must be included with the returned item.

If you purchased the product from  one of our retailers of ours, you will need to contact them in the first instance and they will give you a replacement if it is deemed faulty. You will need your receipt as proof of purchase from that store. If you bought it direct from us, please email us a photo of the faulty product along with your order number to info@doog.com.au or call customer service on (02) 4929 5080 between 9.30am-4pm Monday to Friday. The fault must be deemed a manufacturers fault and not from general wear and tear or from not using the product in the way its been designed (as stated on the packaging). It must also have occurred within the first two months of purchase.